PLEASE READ – Important Updates in our Offices
Dear Valued Scott Industrial Partner,
This week, the Governor Offices in Ohio and Illinois mandated the closure of all non-essential business locations to enact social distancing and protect citizens from exposure to the Coronavirus. These mandates dictate how we are conducting business for our warehouse locations in Dayton and Schaumburg. At this point, Scott Industrial Systems remains open as an essential business to keep companies up and running in health services, food processing, agriculture, sanitation, and the U.S. Government.
Our priority now is in sustaining the livelihood of our employees and the continuance of business for our customers, particularly the life-sustaining companies we serve. Our primary objective is to offer the quality and support that you expect from Scott Industrial Systems.
Here is the latest from the Scott Team on our ability to serve our customers and business partners:
• We are transitioning many of our Customer Service, Sales, and Technical team members to work from remote locations.
• We are maintaining a skeleton crew of key shop and shipping personnel to sustain operations in our Dayton and Schaumburg warehouses.
• We have seen minimal disruption to our supply chain, but we are in frequent consultation with suppliers and customers and are taking steps to prepare for any challenges. As urgent changes transpire, we will be in contact with affected stakeholders.
• We are directing customer-facing employees to reschedule in-person meetings with customers and are encouraging virtual and teleconference meetings.
Due to temporary operational changes, email communication will help us respond faster than traditional phone communication. Please note the email addresses below for prompt response to any of your business needs.
• Request for Quote
• Order Request
• Order Status
customersatisfaction@scottindustrial.com
• Returns, credits, and warranties
Please forward this to others within your organization who need this information. Contact us directly if you have any questions or require any additional information. If you are a customer who is closed and not receiving shipments, please contact us directly to inform us and we will update your file. Thank you so much for your patience and consideration during this time.
Christina Logan
President
Scott Industrial Systems, Inc.
